Each system solved a problem. None quite fitted the whole organisation.
Purbrook BMS didn't start with a feature list. It started with a frustration, met over and over, in organisation after organisation.
We've worked in organisations where client information lived in one system, sales opportunities in another, communications somewhere else, and spreadsheets filled the gaps between them.
Not because anyone chose to work that way. Each product solved one part of the problem well. But connecting them meant expensive upgrades or integrations, and making a seemingly simple change often meant paying someone else to do it. Integration might technically have been possible: the commercial model made it unaffordable.
So another tool was added. Then another. And eventually, nobody could say with confidence which system held the right information. There was no single source of truth: just five subscriptions and a spreadsheet holding it all together, because each piece of software only ever solved eighty per cent of the problem.
We thought there should be a better way.